Contact
A separate route for each need. Please use the one that matches, so urgent calls are not queued behind commercial enquiries.
An open case or an emergency
The 24/7 Medical Call Center answers at every hour, in Turkish, English and Russian. For an open case use the phone line, not email.
+90 538 096 92 69Insurers and assistance companies
Tell us where your policy holders travel and the cover you write. We will come back with the network, the response commitments and the tariff.
info@intermedassist.comPlanned treatment
Send the medical file and we will come back with a written plan, an estimated cost and the exclusions.
info@intermedassist.comTransferring a medical file
Contact us before sending anything and we will send you a secure upload link.
Request a secure transfer linkDo not email the medical file
A medical file is special category health data, and ordinary email is not a safe channel for it. Call us or send a short note, and we will send you a secure upload link. Do not include the patient's name, a diagnosis or any report in that first message.
Where the file goes
- Recipient
- The coordinator running the case and the healthcare provider that will deliver the treatment. The insurer receives only what the guarantee of payment requires.
- Purpose
- To plan the treatment, agree it with the hospital and run the financial approval. It is not used for anything else.
Retention and deletion rules: Data protection
For the registered address and company details: Company details