A case desk that behaves the same at 03:00 as it does at midday.
You write the policy. We carry the patient, the hospital, the paperwork and the invoice, and we tell you what is happening before you have to ask.
How a case runs
Six services described below are not separate products. They are one file, opened at the first call and closed when the invoice is settled.
Information services
Policy holders, families and your handlers reach a person, not a queue.
Ambulance and emergency care
Dispatch and coordination of contracted ambulance services, with the receiving hospital confirmed before the vehicle moves.
Continuous hospital liaison
Daily contact with the treating team; reports translated and relayed without you chasing them.
Medical evacuation
Air ambulance or escorted transfer on a scheduled flight, selected on medical grounds and costed before you approve.
Guarantees of payment
GOP issued to the hospital so treatment is never held up by billing questions.
Invoice settlement and cost control
We pay the hospital, audit the bill, and settle with you in one reconciled file.
Unplanned · for insurers
We have designed the calmest case journey we can.
Contracted hospitals
Cases go to hospitals we already have an agreement with, so admission is not negotiated at the door.
One case owner
The file has a named owner. Shifts change, ownership does not, and every handover is recorded.
Items outside the tariff are flagged
We audit the hospital bill against the treatment record before it reaches you, and flag anything outside the agreed tariff.
Three working languages
Turkish, English and Russian on the desk at all hours, so the patient is never explaining symptoms twice.
Financial approval runs before the procedure
The hospital asks us before each procedure. We confirm routine items against the scope and the amount of the agreed tariff; whether a procedure is medically necessary is decided by the treating team. High value procedures go to a manager, who negotiates the price first. Every decision is recorded with who made it, when, and why.
Guarantee ceiling
We request a maximum guaranteed amount from you at the start of the case, then track how much of it each approved procedure consumes. If a case is heading past the ceiling you hear it from us early, while there are still options.
Tariff and settlement
We hold agreed tariffs with the hospitals in our network. The hospital invoices us, we audit it against the treatment record, and you receive one reconciled invoice with our service rate applied. Anything outside the agreed tariff is flagged before it reaches you, not after.
Unplanned · a case, hour by hour
One night in Antalya
“The call came at 02:14. She was admitted before three.”
A policy holder falls ill in a resort town at two in the morning. What decides the outcome is not goodwill, it is whether every step is already agreed: which hospital, who confirms it, who issues the guarantee, and who tells the insurer what is happening.
Partnership
Distance means nothing, whether the case was planned or not.
Insurers: tell us where your policy holders travel and the cover you write, and we will come back with the network, the response commitments and the tariff. Patients and referring agencies: send the medical file and we will come back with a written plan, an estimated cost and the exclusions.
Clinical decisions are not ours
Clinical decisions belong to the treating team. interglobalmed coordinates the case, the communication, the financial approval and the logistics.
- We do not diagnose, we do not recommend treatment, and we do not decide on medication or procedures.
- We do not replace the judgement of the patient or the physician, and we do not impose a hospital.
- A guarantee of payment is the insurer's decision; we prepare the request, submit it and follow it up.
- We do not hold the medical record; it belongs to the treating institution.