Medical assistance and health tourism · Türkiye
Care in Türkiye, whether it was planned or not.
An emergency at two in the morning and a treatment booked three months ahead need the same thing: a hospital that is already expecting the patient. We arrange both, in Turkish, English and Russian.
Two ways a patient reaches us
The licence, the hospital network and the coordination desk are the same. What changes is how much warning we get.
An emergency abroad
A policy holder falls ill or is injured while travelling. The insurer or assistance company calls; we open the case, get them admitted and carry it through to the reconciled invoice.
For insurance and assistance companiesPlannedA treatment booked in advance
A patient chooses to be treated in Türkiye. We review the medical file first, give a written plan, an estimated cost and the exclusions, then arrange the hospital, the stay and the follow-up.
For patients, referring agencies and employersContracted hospitals
Cases go to hospitals we already have an agreement with, so admission is not negotiated at the door.
One case owner
The file has a named owner. Shifts change, ownership does not, and every handover is recorded.
Items outside the tariff are flagged
We audit the hospital bill against the treatment record before it reaches you, and flag anything outside the agreed tariff.
Three working languages
Turkish, English and Russian on the desk at all hours, so the patient is never explaining symptoms twice.
Unplanned · for insurers
What we take off your desk
Six services, one file. You keep the policy decision; we carry everything on the ground in Türkiye.
Information services
Policy holders, families and your handlers reach a person, not a queue.
Ambulance and emergency care
Dispatch and coordination of contracted ambulance services, with the receiving hospital confirmed before the vehicle moves.
Continuous hospital liaison
Daily contact with the treating team; reports translated and relayed without you chasing them.
Medical evacuation
Air ambulance or escorted transfer on a scheduled flight, selected on medical grounds and costed before you approve.
Guarantees of payment
GOP issued to the hospital so treatment is never held up by billing questions.
Invoice settlement and cost control
We pay the hospital, audit the bill, and settle with you in one reconciled file.
Unplanned · a case, hour by hour
One night in Antalya
“The call came at 02:14. She was admitted before three.”
A policy holder falls ill in a resort town at two in the morning. What decides the outcome is not goodwill, it is whether every step is already agreed: which hospital, who confirms it, who issues the guarantee, and who tells the insurer what is happening.
Planned treatment in Türkiye
Health tourism goes wrong in the gap between the quote and the operating theatre. We close that gap by agreeing everything in writing before anyone books a flight.
Medical file review
Reports, images and test results are reviewed by the treating specialist before you travel, not after you arrive.
Written plan and price
One document: the procedure, the hospital, the specialist, how many nights, what is included and what is not. No open items.
Travel and stay
Airport transfer, a hotel near the hospital, and an interpreter who speaks your language on every appointment.
Treatment
At a contracted hospital that already has your file. Admission is arranged in advance, not negotiated at the desk.
Recovery
A coordinator visits during the rest period and reports back to you and, where relevant, to your insurer or referring doctor.
Follow-up at home
Discharge summary and imaging sent in your language, and a route back to the specialist if anything needs checking.
Treatment areas
To be confirmed with the clinical networkOnly areas we actually have a contracted specialist for will appear here. The list is being confirmed with the clinical network.
Coverage
A case can open anywhere a policy holder travels. What decides the outcome is who picks up when you call, and in which language.
Partnership
Distance means nothing, whether the case was planned or not.
Insurers: tell us where your policy holders travel and the cover you write, and we will come back with the network, the response commitments and the tariff. Patients and referring agencies: send the medical file and we will come back with a written plan, an estimated cost and the exclusions.