How it works
Urgent assistance and planned treatment begin differently, then follow the same principles: defined roles, documented decisions and a clear point of contact.
Choose your route
Start the case
An insurer, an assistance company or the patient calls. The record opens that minute.
The referring party or the patient sends the medical file.
Confirm roles
Who is calling, who is paying, who decides. All three are written down.
Who holds the cover and who makes the decision is settled up front.
Coordinate the next step
The hospital is confirmed, the ambulance is directed, admission is prepared.
Hospital, physician, dates, accommodation and transfer are planned together.
Record decisions
Every confirmation, every refusal and every timestamp goes into the file.
The written plan, the estimated cost and the exclusions are shared before travel.
Close or follow up
Monitored until discharge or evacuation, closed on invoice reconciliation.
The file stays open for checks after the journey home.
One coordination record
Clinical decisions: the treating team. Coordination: interglobalmed.
What you send
- Where the patient is and their condition
- The policy or the cover written
- Any medical reports and imaging
- Contact details of whoever decides
What we confirm
- That the hospital accepts
- Which items the tariff covers
- Transport and arrival time
- The status of the guarantee of payment
What you receive
- One case owner and a direct line
- A written record, hour by hour
- A written plan and a price
- An audited, line-by-line invoice